Vinted Members Express Frustration About Size Changes

Vinted users have been reacting angrily after an update resulted in products showing incorrect sizing.

This online marketplace has updated its sizing categories for women's and children's clothes but did not contact all users about the change.

Digital Channels Backlash

Many shoppers and sellers are posting online stating that platform listings now display an altered size classification than originally posted due to the recalibration.

The company said the updated approach better aligns with comparable marketplaces.

It has advised users to review their products and adjust the sizing manually where appropriate, resulting in member annoyance.

Sizing System Changes

Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.

The updated approach includes a letter with a size spectrum for example S/UK 8-10.

With some products, the measurements have been reclassified - like an L measurement was formerly size 12 but now shows as UK 16-18.

User Stories

Frankie Bridger, who produces content about larger sizing, stated the update "complicates both purchasing and selling".

"Few clothing companies classify XL as 20-22," which is what Vinted now does.

Stephanie Gallen, from Glasgow, said garments she listed featuring size 14 markings were displaying on the service as larger sizing 20-22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.

Manual Updates

Charlotte Lunn, based in Derby, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".

"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she stated.

Platform Context

The platform boasts over 100 million members, with 18 million British users.

It has become a favored option versus similar marketplaces including eBay and Depop.

This isn't the first time where an unanticipated change to the app has proved unpopular: previously, Vinted reversed a change concerning shipment methods following member complaints.